Etel Warranty Policy
Some of our products come with a warranty. Please review the conditions below to check whether your product is eligible. If it is covered, bring it to one of our branches to claim warranty service.
Optional Original Display Warranty
আমাদের নির্ধারিত অরিজিনাল ডিসপ্লেতে চাইলে ৩–৬ মাসের ওয়ারেন্টি নিতে পারেন। এই ওয়ারেন্টির জন্য ডিসপ্লের মূল্যের সঙ্গে অতিরিক্ত ১৫–৩০% যোগ করতে হবে।
This option applies only to selected original display models, subject to the shop display warranty conditions below.
Display Warranty Policy for Online Orders
No warranty is provided on displays or screens purchased online.
- ডিসপ্লে লাগানোর আগে কোনো পলি বা সুরক্ষামূলক ফিল্ম না ছিঁড়ে বা না খুলে ডিসপ্লে ভালোভাবে পরীক্ষা করুন।
- কোনো ত্রুটি পাওয়া গেলে ডিসপ্লে না লাগিয়ে Etel-এর সঙ্গে যোগাযোগ করুন।
- ডিসপ্লেতে কোনো ধরনের ঘাম বা আঠা লাগলে ওয়ারেন্টি প্রযোজ্য হবে না।
- ডিসপ্লের কালার ও টাচ ঠিকমতো কাজ করছে কি না, তা শতভাগ নিশ্চিত হওয়ার পর ডিসপ্লে লাগাবেন।
- ডিসপ্লে লাগানোর পরে সেটি আর পরিবর্তন করা হবে না এবং কোনো ওয়ারেন্টি প্রযোজ্য হবে না।
Display Warranty Policy for Shop Purchases
Shop display warranty is available only for selected original display models. It does not cover:
- Accidental damage.
- Broken screens.
- Black or white screens.
- Colour lines.
- Dead pixels.
- Liquid damage.
Installation requirement: Display warranty is available only when the display replacement has been performed by Etel experts.
Battery Warranty Policy
We provide warranty support if you are dissatisfied with the battery backup time.
The battery warranty does not cover:
- Liquid damage.
- Short circuits.
- Battery health issues.
Product Warranty Conditions
Product warranty claims are not eligible in the following cases:
- The valid receipt or invoice and original packaging are not provided.
- The product has physical damage, including broken parts, liquid damage, scratches, or visible spots.
- The product has been modified or serviced by anyone other than Etel. This immediately voids the warranty.
In some cases, warranty claims may take 7–30 days to process.
Service time varies by product and may range from a few days to 2 weeks.
If your product requires servicing, please allow the necessary time for the service work to be completed.
Repair Warranty Policy
If the same issue reoccurs within 30 days of a repair performed by us, we will repair it again free of charge.
If we cannot resolve the issue after multiple attempts, we will provide a full refund of the repair fees paid.
How to Claim Your Warranty
- Review the relevant conditions above to check whether your product is covered.
- Bring the eligible product to one of our branches, along with its valid receipt or invoice and original packaging.
- Allow the applicable processing or servicing time for your warranty claim.
Need Help With a Warranty Claim?
Contact our support team if you have questions about warranty eligibility, display installation, battery performance, or a previous repair.
Service Hours: 10:00 AM–8:00 PM, 7 Days a Week